How can we help?
Find help with shifts, earnings, purchases and website tools.
Shifts and estimates
How do I record or change a shift?
Clock in and out on Today, or tap Add a shift to enter completed work. Open a saved shift to edit its dates, times, breaks or note. Set an overnight finish to its actual next-day date.
Why are my hours different from a payslip?
Compare dates, unpaid breaks, edits and pay-period boundaries first. An employer can apply its own payroll rounding or adjustments. Use the paycheck-checking guide.
Are estimated earnings take-home pay?
The gross estimate is before deductions. Taxes, pension contributions, reimbursements and other adjustments can change the payment you receive.
Free and Pro
What can I use for free?
Record shifts and breaks for one active job, keep shift history and see base earnings. No Ora account is required. Optional iCloud sync is also available without Pro.
What does Ora Pro include?
Pro adds unlimited active jobs, advanced overtime and shift-premium rules, earnings charts and breakdowns, home-currency conversion, widgets and Live Activity. It is an optional one-time Lifetime purchase, with no recurring subscription. Apple shows the price for your region before purchase.
How do I restore a purchase?
Use the Apple Account that bought Pro. In Ora, open Settings → Ora Pro → Refresh entitlement, or choose Restore purchase on the paywall. If access does not return, email support@selora.dev with the error and app version. Do not send account passwords.
Can my family use the purchase?
Ora Pro supports Apple Family Sharing. Access depends on your Apple family and purchase-sharing settings. Read Apple’s Family Sharing guidance.
Where can I request an Apple refund?
Follow Apple’s refund instructions. Apple assesses eligibility.
Exports and system glances
How do I export my work records?
In Earnings, open Actions → Export…. Choose PDF timesheet or CSV, tap Create file, then Share. PDF offers an Include amounts option. Check the dates and contents inside the file before sending it.
How do I add a widget?
Touch and hold the Home Screen, choose Edit and Add Widget, then find Ora. Pro unlocks widget content. Lock Screen widgets are added through Lock Screen Customize. Available sizes and placements depend on iOS and your device.
How do I finish a shift shown in Live Activity?
Open Ora and clock out. Live Activity shows elapsed time and approximate earnings; it does not contain a clock-out button. Allow Live Activities in iOS Settings if the activity is not appearing.
Website and privacy
The browser calculators work without optional analytics consent. When analytics is available, Cookie preferences in the footer lets you change the choice. Read about browser storage.
Report accessibility barriers and corrections to support@selora.dev. Use fictional examples rather than pay records or identification.